We try to ship orders out twice a week. Most items (Hats, Polo Shirts and our BD's) are ordered from our vendors and/or produced as they sell (i.e Manufactured on Demand or MOD). Therefore your order may take up to 2-5 Business Days* on average to ship, but may take up to 10 Business Days* at times to ship out to you. Please keep this in mind when ordering around the Holidays or for any Special Occasions (i.e. Birthdays, Anniversaries, etc.)
Orders shipped via the FREE USPS First Class Mail option normally take 3-5 Business Days* for delivery once your order has shipped and the Upgraded USPS Priority Mail option arrives usually with in 1-3 Business Days* once shipped.
Orders shipped via First Class International Mail option normally take anywhere from 10-30 Business Days* (sometimes more) once your order has shipped and orders shipped via the International Priority Mail option usually take 6-10 Business Days* (sometimes more) once shipped.
Also please note, Showtown Apparel is NOT responsible for ANY Import or VAT Tax due upon delivery of your purchase. These costs are the responsibility of the Customer (i.e. You, the Buyer).
If you have any special requests please contact us before placing your order. We’ll do everything we can to accommodate you.
*Weekends and ALL Holidays not included. These are estimated times and are not guaranteed by Showtown Apparel.
If your package is returned to us for ANY reason due to incorrect shipping information provided by you "the buyer" (i.e. the package was "Undeliverable as Addressed" or "Package Refused") your options are to repay for delivery/postage after providing the correct information or receive a refund minus a 15% restocking fee on the Original Purchase Price of the Merchandise only (any Shipping Charges paid on the initial order are NOT refundable). This rule applies to ALL standard merchandise orders. All Special Order/Custom Jobs are Non-Refundable, therefore they must be re-shipped and re-postage costs paid for by the buyer. This rule also applies to orders shipped with in the USA that received the initial (One Time) "FREE" Standard Shipping Option.
ALL Sales are Final.
In the case of a defective product, a replacement or refund will be provided. Proof of the defect is required. Buyer must provide proof via email (Please provide pictures of the item and defect when possible). If proof via email is not possible, the item must be returned for inspection. When possible we will supply a return Postage Paid Label (for orders shipped within the USA only). Once the item(s) is received back to us and a manufacturer defect is found, the replacement item(s) will be mailed out or a refund of Item(s) will be issued. Receiving a replacement vs. a refund on items with a manufacturer defect is at Showtown Apparel's sole discretion.
*Return/Exchange Policy Excludes ANY Custom/Special ordered items. Replacement or Refund on a Custom/Special Ordered Item with a manufacturer defect is at Showtown Apparel's sole discretion.
*Please note: ALL custom/special ordered Printing and/or Embroidery items/jobs (including, but not limited to Personalized Embroidery, Special Order Sizes and/or Colors) are NOT returnable or refundable.