Frequently Asked Questions
Q: How can I view the status of my order?
A: Create an Account before or when placing your order or Sign-In if you are already a member.
When you have an account with us and you'll be able to:
- Check out faster
- Save multiple shipping addresses
- Access your order history
- Track orders
- Save items to your wish list
- And have access to "Member Only" items!
Q: How long does it take for my order to ship?
A: We usually ship out once a week (Friday or Saturday). Most items (Hats and our Blu ray's) are ordered from our vendors and/or produced as they sell (i.e Manufactured on Demand or MOD). Therefore your order may take up to 10 Business Days* to ship. Please keep this in mind when ordering around the Holidays or for any Special Occasions (i.e. Birthdays, Anniversaries, etc.).
*Please note: Business Days are M-F and do not include any USA National Holiday. Also please note: Upgrading shipping service to Priority DOES NOT speed up the production process, just the shipping time once it ships.
Q: How do you ship your items and can I track the shipment?
A: Items shipped are shipped via USPS and come with tracking. Your order can be tracked at USPS.com with the delivery confirmation number provided to you when your item ships.
Q: Are the products brand new?
A: Yes, your item will always be brand new, unused merchandise.
Q: What are the item shipped in and what type of environment do they come from?
A: Items are shipped in either a weatherproof poly bag, padded envelope or cardboard box and come from a Pet and Smoke FREE Environment!!
We do our best to provide the most accurate information about each item.
If you have any additional questions, please contact us BEFORE making your purchase.